Leaders of the future will deal with greater technological complexity, greater multi-cultural diversity, greater interdependency with their colleagues and subordinates, and greater demands for social responsibility. In all of these situations the leader will have to be more situationally humble because others will know more than he or she does. Current models of leadership advocate appropriate professional distance between leaders and subordinates, the transactional relationship that I am calling Level 1. To insure that subordinates tell the leaders what is really going on and what help they really need, leaders will have to establish a more personalized Level 2 relationship that maximizes trust and openness.
Join renowned leadership researcher, writer, teacher, and consultant Ed Schein for this Leadership Perspectives webinar that will describe this Level 2 relationship and illustrate how leaders can begin the personalization process to achieve the kind of relationship that will become mutually helpful. This will require new relationship building skills from the moment of first encountering their subordinates and new listening skills as they build those relationships. In new, complex situations it will be necessary to build and maintain those Level 2 relationships in order to insure that the organization maximizes quality, productivity, safety, and employee morale.
A renowned researcher, writer, teacher, and consultant, Ed Schein is best known for the paradigm of “corporate culture,” a concept that shifted the way we think about organizations, particularly in terms of organizational change and the role of the leader in creating and transmitting an organization’s culture through artifacts (observable displays), espoused values, and embedded basic assumptions. Schein’s passion for a deep understanding of organizational dynamics is also evident in his equally provocative thinking around the social psychology of learning in organizations (which he believes is fundamentally coercive) and the dynamics of “helping” in a variety of environments.
The author of numerous articles and books, he is also Founding Editor of Reflections, the Journal of the Society for Organizational Learning. He has provided consultation to major corporations around the world including Apple, Citibank, General Foods, Exxon, Motorola, Proctor & Gamble, and Saab Combitech among others. Ed is the recipient of many honors and awards, including ILA’s Lifetime Achievement Award.
His book, Humble Inquiry: The Gentle Art of Asking Instead of Telling, won the 2014 Outstanding Leadership Book Award given by the University of San Diego. His new book, Humble Consulting: How to Provide Real Help Faster, builds on this theme.