An ILA Leadership Perspectives Webinar

Showing Leadership in a Crisis

Presenter:  Jane Jordan-Meier

Date: 7 December 2011


Nowhere is an organization more vulnerable than when a crisis strikes. Crises are defining moments for organizations and their leaders. They are “make it or break it moments.” Rudy Giuliani became a household hero as New York mayor on September 11, 2001. President George Bush’s slide began when he took three days to properly respond to hurricane Katrina. BP’s Tony Hayward was sidelined not long after his now infamous “I want my life back” quote during the disastrous Oil Spill in the Gulf of Mexico.

Why do some leaders fail while others shine?  What makes a good leader in a crisis? Is it always the CEO or top dog that needs to be spokesperson? Not always. What is the role of the front-line leaders in a crisis?   In this webinar, crisis management expert, Jane Jordan-Meier will share her insights and research from her book, The Four Highly Effective Stages of Crisis Management, to shed light on the perplexing issues of who and what makes a good leader in a crisis.

Outcome of Attending

  • assess how a leader connects with stakeholders in a compelling, compassionate manner
  • learn the essential characteristics of a leader (e.g.  effective spokesperson) in a crisis
  • understand the role body language plays in a crisis and how this impacts the credibility of an organization and its leaders
  • examine the role of the front-line leadership in a crisis

Speaker Information

Jane Jordan-Meier

Jane Jordan-Meier is President/Owner of Jane Jordan & Associates, a boutique training, coaching and advisory firm that specializes in high-stakes communication and crisis preparedness. Jane has more than two decades of experience in working with executive management in both the government and the private sectors in Australia, New Zealand and North America.  Most of Jane’s work today is in crisis management training with senior and executive management. Jane has taught at Masters and undergraduate levels at prestigious communication schools in Australia and is a frequent guest lecturer and speaker at conferences, workshops and seminars. Her book on crisis media management, The Four Highly Effective Stages of Crisis Management: How to Manage the Media in the Digital Age was released in May, 2011. Her book has been listed at several major universities in America, Australia and Europe.