Leaders of the future will deal with greater technological complexity, greater multi-cultural diversity, greater interdependency with their colleagues and subordinates, and greater demands for social responsibility. In all of these situations the leader will have to be more situationally humble because others will know more than he or she does. Current models of leadership advocate appropriate professional distance between leaders and subordinates, the transactional relationship that I am calling Level 1. To insure that subordinates tell the leaders what is really going on and what help they really need, leaders will have to establish a more personalized Level 2 relationship that maximizes trust and openness.

Join renowned leadership researcher, writer, teacher, and consultant Ed Schein for this Leadership Perspectives webinar that will describe this Level 2 relationship and illustrate how leaders can begin the personalization process to achieve the kind of relationship that will become mutually helpful. This will require new relationship building skills from the moment of first encountering their subordinates and new listening skills as they build those relationships. In new, complex situations it will be necessary to build and maintain those Level 2 relationships in order to insure that the organization maximizes quality, productivity, safety, and employee morale.