ILA Podcast

Workforce Demographics and an Inclusive Culture

Innovating Leadership with ILA Fellow Maureen Metcalf

with Nadia Younes, Gamiel Yafai, & Louise Carvalho


Slow as molasses. That’s one way to describe how leaders have responded to the rapidly changing workplace. The work environment was already changing before the COVID-19 pandemic; now, there’s no going back to the old “industrial” model. It doesn’t meet rapidly evolving employee expectations nor the major shifts in workforce demographics. That, in turn, means the Great Resignation should have come as no surprise at all!

The new, effective workplace models all embrace DEI: Diversity, Equity, and Inclusion. Inclusive business cultures hold many advantages for staff, leaders, and profitability. From morale to a broader pool of leaders, the benefits are impactful.

How does it work? Nadia Younes, Louise Carvalho, and Gamiel Yafai use CERN, Europe’s particle physics research center, as a launching point to explore inclusiveness with host Maureen Metcalf.

Here’s what Nadia, Gamiel, & Louise cover:

  • While Gen Z gets all the press, leaders must learn how to juggle the wants and needs of five different generations overlapping in the same workplace;
  • Why – despite the old-school wishes of CEOs like Tim Cook, Bob Iger, and Elon Musk – workers and the workplace have changed forever; and
  • With the decline in church attendance and other traditional social arenas, how the workplace has become most people’s place of “community.”

About Nadia Younes, Gamiel Yafai, & Louise Carvalho

Nadia Younes has extensive cross-industry and geographical experience leading efforts in DEI. Employee Experience and Work-Life/Wellbeing in global multinational companies headquartered in Switzerland, the US, Canada, Australia and the UK. Global organizations where she has led these efforts include, Wells Fargo, Amgen, Novartis, Rio Tinto, International Monetary Fund and Zurich Insurance. She has also consulted with over 100 other multinational and non-profit organizations and helped introduce the next generation of measurement of gender equality that includes intersectionality with race and other dimensions of diversity.

Gamiel Yafai has worked at the highest levels with many public, private and voluntary organisations on Diversity and Inclusion Culture Change Initiatives over the last 21 years. Recipient of the Global Diversity Leadership Award presented by the Global HRD Congress, and Author of ‘Demystifying Diversity’ and ‘Yemen Proud’, Gamiel has worked with some of Europe’s largest Employers to design and implement Diversity and Inclusion Culture Change strategies and action plans to both attract new talent from diverse backgrounds and to support existing talent reach their potential through focusing on Inclusivity.

Louise Carvalho, a lawyer by profession, has practiced in Canada, in England, within the United Nations and European Union institutions in post-conflict Kosovo, and at the Organisation for the Prohibition of Chemical Weapons (Nobel Peace Prize 2013) in The Hague. Louise joined CERN in October 2014 as a Legal Adviser and was appointed Diversity & Inclusion Programme Leader in 2018. She carries both functions at 50% each.

Host Maureen Metcalf

Maureen Metcalf

Maureen Metcalf, Founder and CEO of the Innovative Leadership Institute, is a highly sought-after expert in anticipating and leveraging future business trends to transform organizations. She has captured 30 years of experience in an award-winning series of books used by public, private, and academic organizations to align company-wide strategy, systems, and culture using Innovative Leadership techniques. 

Maureen shares her hard-won insights through public speaking, industry publications, interviews, and video presentations. She is a regular contributor to, host of the top international radio show, Innovating Leadership, Co-creating Our Future, and author of the award-winning Innovative Leadership book series. The series includes: Innovative Leadership FieldbookInnovative Leaders Guide to Transforming Organizations; Innovative Leadership Workbook for Global Leaders; and Innovative Leadership for Health Care, among others.

She is a Fellow of the International Leadership Association.

About Innovating Leadership: Co-Creating Our Future

The pace of change in the world is increasing exponentially. Leadership must evolve. And that gets to the heart of our mission: To bring you the latest thoughts on leadership so you can innovate, learn, and evolve…growing your team, your business, and yourself! This series features a new interview every week. Host Maureen Metcalf interviews world leaders, global business and NPO executives, thought leaders, and researchers in a wide range of industries. It’s a breadth of perspectives unavailable anywhere else. Become an innovative leader in your own right! 

Innovating Leadership is proud to partner with the International Leadership Association on a yearly series of episodes on global leadership with special ILA speakers, members, and guests. 

As an Amazon Affiliate, ILA earns a small amount from qualifying purchases (at no extra charge to you) when you click on the link(s) to the book(s) above. Thank you for your support!